Account Frozen - Fica Docs

So I hear that FNB is the greatest bank and everyone asking me have you made the switch yet? I bite the bullet and register my account and and receive my card, handed my Fica docs to the delivery guy and activated my card and it all seems to good to be true....and it is! Why? because I cannot add any beneficiaries or make payments as my account is frozen due to Fica docs not received? I phone premium call centre and they give me an email address to which I send my docs AGAIN. I saw there was another email address for FNB fica and I send it there as well just in case and this was on Friday 2016-05-13. It is now the Sa****ay 2016-05-14 and I want to add a beneficiary and guess what ? It still does not work. I phoned them AGAIN and they try to reach the FIca Department and the call was at 12:00PM only to find out that the Fica department is closed. I then asked if there is any supervisor or admin that could assist me in getting my account active as I need to use it and she says no, so FNB you can keep your account as I am not convinced that you are any better than any other bank. The problem with these cases is the fact that it is too little too late. You cannot ever help us when we REALLY NEED this service and then you want to come after a week and then say you will look into the matter. It is then too late my friend. I will therefore cancel my service with you before I even had the chance o even use it!