ACCOUNT FROZEN - FICA COMPLIANCE

FNB requested certain docs for FICA compliance. I went to the FNB branch in Bellville and the customer service clerk checked, scanned, uploaded the documentation and also sent and e mail to the contact person in the FICA department . Two weeks after submitting the documentation, FNB froze the account. I have been following up with FNB on *** regarding this matter for the past 3 weeks and all I am told is the matter is with the auditors. Every time when I phone, I have to hold for 45 - 60 min before someone answers the call. If the workload is too much why don't FNB employ more people to streamline the process. We are a church organisation and due to the account being frozen we are unable to pay staff their allowance. The church is based in an underprivileged community and people need their income to support their families. This is not fair. It is now the Third week that the account is frozen. SAD but true.