Account frozen

Extremely disappointed and dissatisfied about the poor level of service from fnb. Have been following up on a ***** case since january 2024 and till today i still have not received even the slightest gesture of assistance or feedback. Have been to the branch a couple of times , only to be advised that i need to be in contact with the agent dealing with the case . Have tried calling that agent to no avail, have also sent numerous emails and all the documentation required and till today i have not received any feedback .. Don't they have a turn around time or put any value in their customers ? This is a great inconvenience and the worst level of service I've ever had.