HK
Henk K

1 reviews | Active since May 2010

28 Apr 2015, 15:24

Account frozen due to non compliance?

I got an SMS from you stating that my account will be frozen due to non-compliance. Firstly, STOP sending SMS's for ANYTHING other than in contact messages. Its rude and disrespectful.<br> <br> I then phoned the number in the sms (did I mention that I get HIGHLY upset by SMS's sent to me about stuff like this?) and then I get a message that you have HIGH CALL VOLUMES!<br> <br> Let me make this clear. I will ignore ANY SMS from FNB, if it doesn't tell me that I spent money with some or another company. In contact SMS's are fine (and so are \your card is ready"messages and other status updates. NOTHING ELSE IS. Pick up the phone and call me. I am YOUR customer"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Apr 2015, 16:12
Official
Hello FirestarZA,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Business Banking who will contact you shortly.

Complaint reference 674335 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)