Account Frozen - Documents Supp**** - Computor

What a Joke FNB has become - My Fathers Testimonial Trust Bank Account which looks after my Mother has been Frozen due to FICA requirements. These document were supp**** in March Last Year and Again in October/November of Last Year.<br> <br> I phoned in and some Account Specialist will call me back So I get the call from Nandi who tells me that I need to furnish the same documents AGAIN - Getting these documents AGAIN from all 6 Trustees these documents were submitted to Nandi @ FNB on 06 March 2015 @ 11:33. All efforts to Contact Nandi from there failed with a receptionist telling me that FNB does not have a Turn Around Time and I should just Wait. I phoned every day last week to no avail. So I complained on Hello Peter<br> <br> I received a E-Mail yesterday informing me that Nandi will call me today and at 10:36 I receive the Call from Nandi to Inform me that Her Computer Broke and she does not have the Documents which I sent threw and I must sent them AGAIN. If I did not complain on Hello Peter I would still not have gotten a Call back and it is absolute ******* that a Customer cant talk to the Person handling the Frozen Account - I would have waited till next year for a call back. *******