PB
Paula B
1 reviews | Active since Feb 2012
24 Jul 2025, 14:52
**** Account Frozen, But No Action from FNB
Discovery froze **** account, but no follow-up or resolution from FNB - been a customer for over 20 years.
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Replies (2)PB
Paula B's updateReviewer Update
01 Aug 2025, 08:52Dear HelloPeter Complaints Team,
Thank you for your response and for logging a formal complaint on my behalf.
However, it is now almost a week later, and I still have not received any feedback or meaningful update regarding the progress of this matter. This ongoing silence is deeply frustrating, especially considering that the ***** case (***-***) was reported over a month ago.
Please ensure that this complaint is escalated appropriately and that I receive:
- A clear update on the progress of the investigation,
- Confirmation of whether Discovery Bank has responded,
- And what further steps FNB is taking to recover the funds.
Given the serious nature of this case and the lack of communication thus far, I would appreciate more than another generic assurance. I expect to be contacted directly with an update as soon as possible. Kind regards,
Paula Branford
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Paula Branford
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PB
Paula B's update01 Aug 2025, 08:52
Reviewer Update
Dear HelloPeter Complaints Team,
Thank you for your response and for logging a formal complaint on my behalf.
However, it is now almost a week later, and I still have not received any feedback or meaningful update regarding the progress of this matter. This ongoing silence is deeply frustrating, especially considering that the ***** case (***-***) was reported over a month ago.
Please ensure that this complaint is escalated appropriately and that I receive:
- A clear update on the progress of the investigation,
- Confirmation of whether Discovery Bank has responded,
- And what further steps FNB is taking to recover the funds.
Given the serious nature of this case and the lack of communication thus far, I would appreciate more than another generic assurance. I expect to be contacted directly with an update as soon as possible. Kind regards,
Paula Branford
***
***
Paula Branford
***
***
PB
Paula B's updateReviewer Update
04 Aug 2025, 13:41Still no feedback - any news
PB
Paula B's update04 Aug 2025, 13:41
Reviewer Update
Still no feedback - any news