Account frozen based by Nhlamulo Baloyi on a case number that doesnt exist???

I am floored at how FNB treats there customers. Mrs Nhlamulo Baloyi (assigned ***** investigator) froze my account. When I asked why and how I should go about fixing this the response I got was the following - "Kindly contact the Police Station and they will advise on the way forward."

I contact the police station with the case number given, I recorded the conversation between myself and them. They advised me that no such case number exists by them and I should try calling the police station 5km from theirs. I do so, also recording the conversation and to my suprise same thing.

I forwarded these recordinngs to my imcompentant investigator an patiently wait till the monday morning to call.

long story short, after being clearly ******ed by the person who froze my account and providing those screenshots as well no acknowledgement of receipts was given, phone not answered (I suspect intentionally) and 12 emails and more to mrs Nhlamulo Baloyi go unanswered.

I am so disgusted by this behaiviour!!!! how can my account be placed on hold based on a case number that doesnt even exist, whats more shocking is the incompentant Baloyi will freeze my account without even fact checking with the police station herself yet she advises me that in order to move foreard i need to contact them.