JT
Jonathan T
1 reviews | Active since Dec 2019
16 Dec 2019, 11:18
Account frozen!!!
I have recently switched over to FNB, sent through my documents, received my card and moved everything over to my new account, 2 days before my anniversary and my wifes' birthday I go to collect her gift, only to find out my account has been frozen, the ***** department says it was not them but your kyc department, I dont understand how this happens, if my documents were not verified or some were outstanding surely you should contact me so this can be rectified not just freeze my account??
I need this rectified ASAP!
I would just like to thank FNB for making this year a memorable one for my wife and I
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Dec 2019, 12:19Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply17 Dec 2019, 12:19
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***