Account frozen and no written feedback!

My bank account has been "frozen" by FNB's ***** Department - some one laid a complaint but the call centre doesn't want to give me any information what so ever. My account has been "frozen" since Monday 2 1-0 5-2 0 1 8. Phoned the call centre and no-one can sort it - not getting any assistance from anyone. I was advised to go and make an affidavit and email it to the ***** department. On 2 2-0 5-2 0 1 8 i made the affidavit as advised by Fnb and went into the branch to make sure they receive the email with requested document. I got an automated reply saying that i would get feedback within 48hours. Did what they asked me and my account is still not accesable today the 2 8-0 5-2 0 1 8. Its month-end and none of my accounts are paid - school fees not paid - rent not paid etc. How can Fnb put a client in such a position - its my bank account and my money - yet they are quick to take their bank charges even when the account is frozen! I've been in contact with the call centre again today 2 8 May 2 0 1 8 still not being able to access my own account and still no feedback. I have also lodged a complaint with the FSB and a ref number is available on request.