MP
Megan P
1 reviews | Active since Dec 2017
11 Feb 2019, 08:36
Account frozen again!
This is becoming tedious and frustrating! This is the second time in two weeks that you have frozen my bank account without any explanation. I WANT THIS RECTIFIED IMMEDIATELY! As per my last conversation with the premier Cheque account dept everything is fine with my account and now I find myself in the same situation as last time for no reason and without warning. I don't have time to sit on the phone being transferred to a million different departments. FNB's service is becoming pathetic. Sort this out immediately and don't transfer my complaint to the relevant department, get a manager to sort it out. Super annoyed!
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Feb 2019, 11:10 Good day Megan,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NFwas issued.
I have referred the matter to FNB Premier Banking who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NFwas issued.
I have referred the matter to FNB Premier Banking who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply11 Feb 2019, 11:10
Official
Good day Megan,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NFwas issued.
I have referred the matter to FNB Premier Banking who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NFwas issued.
I have referred the matter to FNB Premier Banking who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)