TW
Tim W
1 reviews | Active since Sept 2014
20 Jun 2015, 10:25
Account frozen again!!
This is the second time that this has happened in the last 3 weeks and it is crippling my businesses as I am unable to do transactions. We received an email to say that they needed FICA documents which we sent to Avela Ndamase...she is not working for them anymore and so our information has been lost.....insted of contacting us personally....FNB chose to just freeze me account....this is making me consider if I should take my banking needs to another bank rather than getting cut off every 3 weeks! Please rectify this immediately!!!!
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FNB (First National Bank)'s replyOfficial
20 Jun 2015, 10:36Hello timwimble1,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706565.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706565.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply20 Jun 2015, 10:36
Official
Hello timwimble1,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706565.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706565.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)