Account frozen!!!!!

We have a business account with FNB. This account was frozen on 7 February 2015 because of outstanding FICA documents that were requested. All the necessary documents were forwarded within two weeks time for the purpose to FICA this account. To date this account is still frozen. It is of NO use to phone the call center as they just do not answer the phone. On one occasion we stayed on the line for 20 minutes without anyone answering our call!! The only way of communication is via e-mail, and we don't get satisfactory response on our enquiries. It has now been a week since we requested feedback on the matter without ANY response!! This is absolutely unacceptable for any business to be without a functional bank account for such a long time!!! We are truly very disappointed in the service that we receive from FNB. The number for this case is ***. We would really appreciate any help with this problem. <br> LOUIS PRETORIUS<br> TRUSTEE: PRETORIUS-KRIGE TRUST