Account Frozen

FNB contacted Nigel Methodist Church and was asked to comply with FICA. This was done thru their agent. The agent phoned and confirmed that the FICA was complete and correct.FNB has now frozen the church account because of FICA. Went in to the branch - told to phone call centre. This was done - told they will phone us - NO PHONE CALL RECEIVED. Spoke to a consultant - asked to again send the electricity account - done and he said that they will phone. STILL NO CALL. Finally got the name of the manager and another number. YET ANOTHER CALL CENTRE - sorry Adel Greef is busy - spoke to another manager. Told that the call centre will phone back. STILL NO CALL. How can a person work like this!!!.They say they pride themselves with good service - 4 DAYS AND NO CALL AND NO PAYMENTS CAN BE MADE!!! Disgusting and do not know what to do....