TM
Theuns M
1 reviews | Active since Mar 2015
09 Mar 2015, 18:32
Account FROZEN
1.Our Trust account was FROZEN without notice<br> 2.Call Centre advise to contact Branch where acc. is held<br> 3.See branch manager 09:00 on Monday 09/03<br> 4.We went through the FICA verification done by ENSafrica law firm<br> 5.We contacted ENSafrica and they confirmed that the account were FICA<br> 6.Branch manager contacted the business manager in Nelspruit and sent an E-Mail<br> 7.Branch manager contacted the call centre and explained the problem<br> 8.NO FEEDBACK FROM FNB BANKING <br> 9.WHAT NOW??
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FNB (First National Bank)'s replyOfficial
10 Mar 2015, 08:45Hello ***8MOLLER,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 642296.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 642296.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply10 Mar 2015, 08:45
Official
Hello ***8MOLLER,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 642296.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 642296.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)