1 reviews | Active since Dec 2015
Account Frozen
<p>Hi</p> <p> </p> <p>My account was Frozen over the weekend, without notification. I went into the bank and was told that they cannot assist me as the Call centre is the hold up as they have received all fica documents but have not updated the system and cannot understand why mt account was frozen.</p> <p>Ive tried the call centre (REF ********** 2)after leaving the bank and was told that that i need to call from the bank, also they are offline and would not be able to help me.</p> <p>I required funds urgently for materials on site and was turned away. I had to use my ABSA funds because FNB are useless. This is unacceptable . Pathetic Service...I will be seeking other Banks for a proper Business account</p>
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
