Account Frozen

Item: FNB (First National Bank)
Rating: 1
Author: Jadine E

<p>It is utterly disappointing to keep forwarding my proof of residence as well as ID copy but every 2nd Mnth my account gets frozen for what I dont know......I am disgraced at how FNB treats their clients. we have financial responsibilites which we cannot attend to!!!!!!!!!!!!!!!!!!!</p> <p> not to mention their bank charges is ridiculous but they keep it frozen</p>

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Mar 2017, 13:43

Good day Ms.Jajadine

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply28 Mar 2017, 13:43

Official

Good day Ms.Jajadine

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

Jadine E's updateReviewer Update

28 Mar 2017, 14:03

i have to wait another 2 days for me to finally have access to my money ;(

Jadine E's update28 Mar 2017, 14:03

Reviewer Update

i have to wait another 2 days for me to finally have access to my money ;(