Account Frozen

on 11th March I opened a Gold Cheque Account over the phone. I received the card on the 15th March from CCD Couriers and i gave the messenger copies of my ID and Proof of Residence. On the 16th i received a text saying my account would be activated within 2 working days. when this did not happen i called and General Enquiries i was told to mail my FICA Docs to ********** I comp**** but the account was still not active. i called again on 23 March and spoke to Mokgadi who advised me to send FICA Documents to fnbkyc.co.za & i did that but my account is still frozen. today i received a response from a Ms Innocentia Nxumalo instructing me to go to the branch. if i could i would have opened this account at a branch but my working hours clash with those of the bank's and i desperately need to use this account. Please help.