Account Frozen

Item: FNB (First National Bank)
Rating: 2
Author: Lerato M

I opened a cheque account online. I then transfered some money into the cheque account from my savings account but when I try to transact on the cheque account I got the messages were not allowed. I then called FNB to enquire and I was told that the account has been frozen and I need to send FICA docs and it will be resolved in 24hrs. FNB has never contacted me about FICA after I opened the account. I sent the docs on Friday morning but my account is still frozen.

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Replies (1)

FNB (First National Bank)'s replyOfficial

07 Dec 2015, 10:05

Hello leratomoh,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Account fulfilment who will provide you with feedback.

The reference number is 828266.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply07 Dec 2015, 10:05

Official