Account Frozen

Received sms from FNB to provide them with FICA documents in October. Just after my husband and I app**** for a home loan and all these documents were submitted to FNB and should be on system.<br> I then e-mailed FNB the FiCA documents on numerous days 2Nov and 3 Nov to the fica e-mail address provided by FNB in their sms.<br> Today I received another sms stating my bank account has been frozen due to FICA not being received.<br> I called FNB call center today and Leareil Du Pont confirmed my e-mails were received...<br> This is totally unacceptable, no one from FNB called me to let me know this is what they are going to do.<br> How are my documents not on system originals were submitted to FNB branch in KeyWest (Krugersdorp) and also e-mailed.<br> I sent the documents to FNB again today via e-mail.<br> I am sooooo mad, moving my account if this matter is not sorted out today, VERY POOR SERVICE FNB, I expected more from you as per all your adverts. I have a small baby and cannot have you freezing my account all willy nilly after all documents have been provided to you.<br>