1 reviews | Active since Jul 2009

15 Oct 2015, 11:26

Account frozen

Good day<br> <br> Early this morning I received an First National Bank sms notification informing me my salary has been paid into my account.When I checked my balance the money doesn't reflect in my account.<br> I approached an fnb branch in Mowbray to enquire and was informed my account is frozen and I need to provide proof of residence together with my ID.<br> <br> I provided such and was told my account is now active.When I went to the atm to withdraw money,funds were still not available.<br> Today is my pay day and I need to pay rent and debit orders need to be paid.I cannot do such if FNB doesnt release my funds.<br> <br> Can anyone assist urgently please

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Oct 2015, 11:37
Official
Hello Element,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 786440.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)