Account Frozen

Tried to pay my wages today only to learn that my account has been frozen due to incomplete FICA documentation - This despite the fact that I have emailed all documents to FNB in September, October and November 2015 as well as in April and May 2015. In addition, the documents were hand delivered to Northgate branch in January 2015.<br> I was assured that all is in order. <br> A 40 minute call with the call centre left me more frustrated than ever as I was simply told to send the documents through again and it will take up to 5 days to sort out. A call to customer complaint centre resulted in \This will be escalated". Of course"