Account **********ly Upgraded and Charged

<p>On the 7th of July a savings account was upgraded to a cheque account - the criteria to get a gold cheque account was not met, no one informed us of the upgrade, no one asked if we wanted to upgrade. Service fees were charged. </p> <p> </p> <p>8th of July, we requested a downgrade. </p> <p> </p> <p>In the meantime, we have been calling and going to the local branch to sort this out, to no avail - also, service fees were charged. </p> <p> </p> <p>A) The guy who upgraded the account, should get charged with ***** - As he upgraded the account without ANY contact with us. </p> <p> </p> <p>B) According to various call centres, the downgrade should have happened overnight - More than a month later, we're still waiting. </p> <p> </p> <p>This is literally the worst service, I've ever gotten from any bank. </p>