ACCOUNT ***** - NO REPLY FROM FNB

On 4 Nov i called the FNB ***** division to report a ********** transaction on my card for an international online purchase. I was requested to fill in a form and sent back to them which i did the same day. I was told they would get back to me within 7 days. On 14 Nov i called the ***** division again and spoke to Matt who said he would call me back in 3 minutes as he had to check something with the dispute division. After 8 hours i called back to be told by Tracy that he has already left for the day. She assisted me by asking me to complete the same form again and send to the dispute division, which i did on 14 Nov. Yesterday 23 Nov i emailed my private banker to assist with this issue and he did not reply, this morning i emailed him and the dispute division again with no reply. 20 days later and NO FEEDBACK from anyone, this is utterly unprofessional and a complete waste of my time. FNB is quick to take and take but does not seem take care about their clients. I am surely going to close my account. Great FNB your service is the worst.