RR
Ruan R

1 reviews | Active since Sept 2012

22 Jun 2015, 07:49

Account fees deduction date, 3rd request no change

I'm not one to complain often, I'd much rather compliment, <br> Unfortunately after calling in on 3 different occasions to change the date on which I am debited my monthly account fees AND asking at the branch, I have been debited AGAIN before my salary date.<br> Since I transfer all unneeded funds into savings and credit card, my cheque account is always \Empty""; end of story!<br> It may be only R57.00 a month but it's the principle of not adhering to instructions from your clients; this is inexcusable. You have 24 hours to respond;next step is obviously social media."""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jun 2015, 08:33
Official
Hello RuanLeroy,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 706803.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)