1 reviews | Active since Mar 2015
Account Error
I had a personal loan at FNB for some time, I decided to settle it early this year. I contacted FNB loans, got the statement and paid the balance owing.<br> Now, on the 16th of July i get a ranndom debit order from FNB Personal Loans. I phoned them immediately as i was furious and the answer was that there was an error in their processing and they needed to debit me. I do not believe them and if it were true, debiting a customer in the middle of the month for expenses they were not expecting is a disgrace. I cannot afford it this month and I never even got a warning or a phone call, nothing.<br> I have been an employee of the bank and a long standing customer. To top it off, when i demanded to speak to a manager, i was put on hold for a long time and then was just cut off. I am currently on standard Banks Website looking for an agent to move all my banking from FNB over. #hadenough.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 723401.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 723401.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
