Account Downgrade Requests

For attention: FNB Admin department.

Multiple requests made on FNB App Chat portal through numerous Aspire Service Suite consultants for downgrade of my FNB ASPIRE account to FNB PAYU account on 22 December 2023, 02 January 2024 and 18 January 2024. Various Case numbers assigned to my requests but still no downgrade done on FNB side.

CAS-***5-Q4L1X5 (22 December 2023) CAS-***9-D3Q3N4 (02 January 2024) CAS-***5-F3T1N9 (18 January 2024) Online consultants on FNB App stated 7-14 working days turnaround time and that my request has been logged and my request has been escalated and that I can expect a phone call or email from their "dedicated Case Management team" (Now that's laughable!) regarding progress of my request. To date, I'm still waiting to hear from FNB Admin department that my simple request was attended to and resolved! This is preposterous and unacceptable as I was required to bring the account up to date which I did only to note to my disappointment that account has not been downgraded and subsequently went into a minus again pertaining to account monthly service fee as a result of *********** admin staff who procrastinate at FNB. If downgrade of account not executed with a matter of urgency then I demand closure of account with immediate effect absolving me from being liable for monthly account service fee. Monthly account service fee to be adjusted accordingly with the onus on FNB.