1 reviews | Active since May 2016

25 Oct 2016, 06:28

Account downgrade or I move

<p>I've requested as a private client for my private banker to downgrade my accounts to premier accounts because the costs of your private accounts are simply too high. This have been requested twice and after a month she haven't contacted me once on this. My next step is to close my accounts and take my money to a bank that gives a ****</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2016, 10:36
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2016, 10:37
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)