Account downgrade not happening

Month 3 since I requested my Private account be downgraded to Premier. And still I'm paying Private account admin fees.

I first requested the downgrade in an online chat in September. I then received a call beginning of October and was told that the cheque account would be dropped to Premier and that I would receive a quote for the credit card to be dropped.

I never received the quote and come November, I still paid the Private account admin fee. I requested ones again that it should be dropped and this time I received a quote for the credit card, which I sent through.

Come end of November, I'm sitting with 2 credit card accounts. One Private, one Premier and my cheque account is still on Private. Still paying the Private admin fee.

When will you get your act together and drop the accounts as per my request? Also, will I be credited the admin fee amounts that I've been paying for, that I've been requesting to not pay for?

Please get the sort out now!