1 reviews | Active since Mar 2009
Account downgrade no callback after 2 weeks
To whom it may concern.
My previous compliant refers. I can no longer afford your premier cheque account and have asked to be downgraded. I was told that I would receive a call within 24 -48hrs. It has been 2 weeks without a call. I will be billed for charges that I cannot afford this week. Can somebody please call me to down grade my account. HelloPeter seems to be the only way FNB takes note of their customers. Not impressed.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team