ACCOUNT DOWNGRADE

Item: FNB (First National Bank)
Rating: 1
Author: Lerato B

I went to my branch FNB Alexandra to do a downgrade on my cheque account from Premium to Gold cheque on the 27th of September, the consultant that assisted me advised that it will take a few days for the account to be downgraded (no more than 14 days). I have been checking on my cellphone banking and I can see that the account is still on Premium, based on the reviews that Ive read I can that downgrading an account seems to be a problem. When i was initially took the option I was advised that I will be paying R199 for bank fees but I am now paying R300 hence the reason for the downgrade. Can i have this account downgraded prior to the next bank fees date.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

15 Oct 2018, 08:50

Good Day Lerato

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply15 Oct 2018, 08:50

Official

Good Day Lerato

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Lerato B's updateReviewer Update

17 Oct 2018, 13:03

I would to thank Tebogo Masogo (Alexandra Branch Manager) for sorting out my issue in 48hrs.

Lerato B's update17 Oct 2018, 13:03

Reviewer Update

I would to thank Tebogo Masogo (Alexandra Branch Manager) for sorting out my issue in 48hrs.