Account Discrepancies

<p> I have an outstanding Cheque pending on my FNB account. For some reason FNB has put a negative balance in my account because of this, even though I have sufficient funds (even without the uncleared cheque)</p> <p> </p> <p>I then had to make an emergency payment which I could not. I phoned the call centre to try and release my funds , only to be transferred to 3 different agents until I got annoyed with the last one who still could not resolve the issue (Ref: RY ********** 5425-Penny)</p> <p> </p> <p>As the payment was urgent, I had to transfer a large sum of funds from my Mortgage account to make my account positive so I could make the payment.</p> <p> </p> <p>as a result of poor account management from FNB, I will now have to pay an additional amount of interest on my Mortgage until my available funds are released. I will also be losing my ebucks points due to transferring from my Mortgage.</p> <p> </p> <p>I am now being incorrectly penalised for an account discrepancy from FNB. I hope someone from FNB can assist in negating some of these penalties and resolve to release my funds urgently so I at least can mitigate my additional interest charges.</p> <p> </p> <p>This is not what I expected from a bank I once held in high regard.</p>