Account Deduction

Hi

I logged a request to have a transaction reversed on my account on 06/08/2018 - REF: ********** 6_ ********** 71. It was put through by ebucks.com for a failed transaction. So far i have not received any update. i have contacted your complaints department and yet no response. It is now going for 2 weeks and nobody has gotten back to me. i re-logged the reversal again yesterday REF: ********** 6_ ********** 17 and again no response. The personal banker channel is of no use.

In the meantime you guys are adding interest on the amount like it was my fault.

Please sort this out asap.