Account debited but Vodacom Minutes Not Received

I’m extremely disappointed with the service I’ve received. On 29/04 I purchased Vodacom airtime/minutes through the FNB app, and despite my account being debited immediately, I still have not received the minutes as of 08/05.

I have called multiple times, sent emails, and even used the in-app chat support, but no one has been able to resolve the issue. Instead, I keep getting passed around from one consultant to another with no clear answers or assistance.

What made the experience even more frustrating was when I requested to speak to a manager, I was told they could not transfer me because staff are “working from home.” That is simply not an acceptable excuse when a customer’s money has been taken and the issue remains unresolved for over a week.

This has been a very disappointing experience with both the service and customer support. Customers deserve proper assistance, accountability, and timely resolution when their accounts are debited for services not received.