Account debited but Supplier not paid

I bought an airline ticket online and paid via fnb cellphone banking on 31 November 2015 (Mango airlines). The money was deducted in my account and only realised that the airline hasn't been paid when I got to the airport. I had to book another airline at an exorbitant cost, as if that is not enough I phoned fnb call centre and was told that my money will be reversed within 48 hours. I have made more than 10 calls to date just being send from pillar to post. I finally submitted my complaint online with no help as I just got a reference number and was directed to another \help line\" [Email Removed] I have tried to call the callcentre today and got the same garbage I have been getting over the past 2 months.<br> <br> FNB is a bank that prides itself in \"innovation\" and I ask myself does it take you 3 months to locate R1241.72 that was clearly deducted from my account but funny enough doesn't appear on my payment history. This alone shows there is something wrong as the funds never got to mango airlines. I am tired of this **** can you please pay back my money and in future I would think twice doing business with \"the innovative\" bank."