Account debited but no airtime credited

Switching to FNB Connect was the worst mistake I have ever made! I have a debit order agreement with FNB which they religiously remember to deduct on the 30th of every month, they did on the 30th of January. On the 3rd February I phoned 147 after realizing that my airtime was not credited as it was supposed to on the 1st of February as per our agreement. I spoke to Mojalefa who told me that it was showing on his side, and informed me FNB was experiencing network problems, and assured me that my airtime would reflect as soon as the problem was sorted then. More than a week later I am still waiting for my airtime! Yesterday afternoon I received a lame excuse from FNB about the unavailability of Data/SMS service! Seriously, I STILL DO NOT HAVE THE AIRTIME/DATA/SMS THAT I HAVE PAID FOR! FNB Connect should just DISCONNECT because they are unable to render the service that they promise to render to their clients. I will never recommend to any of my friends to leave their current service providers for FNB Connect- believe me, the devil you know is better than the angel you've never met!! DOWN WITH FNB CONNECT!!!