LJ
Lee J

1 reviews | Active since Nov 2017

24 Nov 2017, 09:21

ACCOUNT DEBITED AFTER 6 MONTHS OF PURCHASE

ON THE 24TH OS NOVEMBER 2017 WHEN MY SALASRY GOT PAID INTO MY ACCOUNT I GET THIS SMS R619.00 DEBITED FROM MY ACCOUNT FOR PURCHASE AT THE EDGARS/JETS GROUP I THEN CALL THE BANK TO ENQUIRE ABOUT THIS DBIT BECAUSE I HVE NEVER MADE I PURCHASE AT ANY OF THESE CHAIN OF STORES IN THE PAST 5 MONTHS. THE BANK INFORMS ME THAT THIS DEBIT IS FOR A PURCHASE MADE IN MAY 2017 6 MONTHS AGO. HOW DOES SUCH A BIG CHAIN DEBIT AN ACCOUNT 6 MONTHS LATER. I AM STILL NOT CONVINCED SEEING THAT I COLLECT A NEW BANK CARD 2 WEEKS AGO AND THE BANK REFUSES TO REVERSE THESE CHARGES , ESPECIALLY SEEING THAT WE ARE REACHING A *****ULANT FESTIVE SEASON WHERE ALL KINDS OF TRANSACTIONS GOING OFF YOUR BANK ACCOUNT. I WOULD LIKE TO FIND OUT IS IT EVEN POSSIBLE FOR A STORE TO TAKE 6 MONTHS TO DEBIT YOUR ACCOUNT FOR A PURCHASE MADE 6 MONTHS AGO.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2017, 09:54
Official

Hello Jesusgrace4me238,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number. ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)