Account continuously overdrawn

I still have not received feedback on my initial complaint. I requested feedback through email correspondence, following the below.

From: FNB Contact Centre [mailto:***] Sent: Tuesday, 04 February 2020 10:13 To: Samantha Daniels <***> Subject: ***

Dear Miss Daniels

FNB Contact Center received your complaint with reference number ***.

Please note that we are trying to reach you on your cell phone with no success.

Kindly call me back on my number which is *** also have any of your FNB Card ready for the verification process

Regards, Winnie Maisela FNB Contact Center Service Recovery The person never even bothered.