Account closure request still not processed

On Saturday 23 May 2015 I visited the FNB Lambton branch & requested Sindile to close both the business accounts namely Acc. no.*** and Acc. no. ***, I completed some forms and she even took both ATM cards & destroyed them.<br> To date account number *** has not been closed & banking fees are still being charged which eventually putting the account in arrears. Sindile claimed that Lambton branch is unable to close the account at the time as we initially app**** for the account online & that she had to send the forms to the particular branch that opened the account. Sindile was very impatient & at times very abrupt.<br> <br> This is unacceptable as even trying to contact Sindile after that date is impossible & a request was also logged on the contact us FNB website but to no avail and according to the call centre I have to go back to Lambton branch to speak to Sindile in person...<br> <br> So what FNB & Sindile is actually saying is that once an account is opened with them it can only be closed at the branch where the account was initially opened... How ridiculous is that... What then happens to clients who relocated to other cities or provinces...?