Account Closure not processed on time

I had requested to have my FNB account to be closed 3 months ago. The consultant did not process my request and I was subsequently charged fees on my account for an additional 2 months, I paid from my pocket and did not even request for a refund because I just wanted to completely cut ties with the bank.

I tried to apply for an account with another institution and I am being told that I have overdue charges on my FNB account which are now impacting my credit record. This is completley unacceptable and I am now being badly impacted because of consultants lack of actions.

I have requested a confirmation of closure letter and I have still not received it. This is not the first time I experience this type of service with FNB and it is for this reason I closed my account with them.

Please sort this out ASAP as it is really impacting me badly!

Thank you