Account closure nightmare

Item: FNB (First National Bank)
Rating: 1
Author: Milwa M

I closed off my FNB cheque account on the 22 August 2018 and i was instrucetd bu Kerusha Naicker that this will be done within 24 hours.To this day the account is still open with excess R1 000 that keeps pilling up daily . FNB is a *** bank who don't keep to the promises for the clients.

Thanks you for nothing Kerusha together with FNB.

I will be closing all my other accounts I have with the ***** pf a bank

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

30 Aug 2018, 10:06

Good Day Milwa Molenga .

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply30 Aug 2018, 10:06

Official

Good Day Milwa Molenga .

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Milwa M's updateReviewer Update

03 Sept 2018, 16:52

How Pathetic, Quick to reply on hellopeter, 4 days later nothing from FNB

Milwa M's update03 Sept 2018, 16:52

Reviewer Update

How Pathetic, Quick to reply on hellopeter, 4 days later nothing from FNB