Account closure and Debit order account change

I am a very disappointed client. I called in to close my premier account in the beginning of February 2021 and I was told a request for account closure has been logged. mind you I made sure that the account is on R0.00 balance for smooth closure process. Come March 2021 I was surprised to see that the account was still active and monthly service fees were also deducted. I also have a law on call policy with FNB which was debiting from the account in question and before requesting the account closure I have called to change the debiting account and that request was also not actioned. meaning I made two useless calls to FNB. Today as I am writing this review the account is still active and on negative R330 because the debit order tried to run and there were no funds and also monthly services fees are still being deducted. when I called again I was told that the request for account closure was sent to the wrong department "by their *********** staff obviously" and my question was why didn't that wrong department redirect the request to the right department upon receipt. I just want this account to be closed and I also wanna call in again and cancel the Law on call policy since I can already tell that the day I wish to utilise the agreed services I am going to have a problem. Again I am so unhappy with the way you make your clients wait for over 20 minutes on the phone to get this poor assistance.

that one star I have rated is the minimum allowed but in actual fact FNB does not deserve any start.

I will continue doing follow ups with my airtime and coming back on this platform to let people know what other poor services I am further receiving from FNB.