Account closure a nightmare.

Fnb is the worst bank. I have been trying to close my account and have been sent from pillar to post. I first when to the Traderoute branch and they told me because the account was opened online they can't there is a code 620.They suggested l downgrade from premier to gold as reason for me closing is the fees. The downgrade was done l was told to call to close. I have been calling fnb and transferred from. Pillar to post. YOUR SYSTEM TAKES ME TO PREMIER BANKING AND because of the downgrade they can't help l have to speak to the Gold banker, I held for another 30mins and finally spoke to a lady called Karabo who refferdd me back to the branch and when l told her lm from there she told me to HOLD.I was on hold for 1 hr 30MINS.PATHETIC SERVICE I TELL YOU.Tried the chats, same story advised someone will call in 3 to 5 days. Was also told to call the gold banker and they lady advised that they do not close accounts on the phone and l should go to the branch. THIS IS NONSENSE FOR Such an innovative bank. I paid premier fees and downgraded on Saturday 26th and the service for the gold members is ******* as with premier they would have helped me If the guy at the Traderoute mall branch had not downgraded me. FNB just want to prolong the closure of the account so that l incurr uncessary charges. CLOSE MY ACCOUNT PLS