Account closure

To say I am utterly disappointed and dismayed would be an understatement

I have been trying countless times to reach FNB in order for them to close an account with no success, (I am only getting emails with no further feedback or responses, for ease of reference please see below trail)

I am the one that has to keep calling and following up, while I am getting smses advising of failure of payment and banking charges that I am incurring even after requesting to cancel, I feel this is unfair and not good practice.

Can I at least get the decency of someone to lift up a phone and contact me in this regard instead.

I am hoping to get a response since it seems I have to lodge a formal complaint with the banking Ombud.