GC
Gabriel C

1 reviews | Active since Jan 2015

06 Apr 2016, 12:38

Account Closure

i have requested that my account be closed and a payment arrangement be done for my overdraft as i have had issues with FNB debiting my account sporadically with amounts other than what was arranged, which caused me to move banks.<br> <br> i have just seen a letter stating that my overdraft is due and when i called to confirm that my account had been closed and if i could go onto a payment arrangement the person on the line called George informed me they would not close the account and that i would still be liable for the bank charges ontop of what i owed, i find that very negative.<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2016, 12:59
Official
Hello Gabrielvgc,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 900515.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)