Account Closure

I am sad to write this review about FNB because of the worst service I have recieved in the past weeks.

I initially went to FNB (Cresta) to downgrade from Platinum to Gold account and I was told that I can’t do that immediately because I’m under debt review, therefore I signed few papers and was told that I will be called back. No one called back and my account accrued bank charges instead.

I then went Back to the branch to follow up and the consultant couldn’t track the progress of my downgrade because the person who initially assisted was off. I then requested her to close my account of which she told me I have to pay the bank fees (R420) first then they will close the bank account.

For the 3rd time I visited the branch after paying the fees and I was told that they can’t close the account because I’m on Risk4 and they need to speak to security department. I then received a call the following day that I must come back to sign papers.

On my 4th visit I just signed papers and the account was not closed. I was told that the account will be closed and will be called back to sign more papers and that has not been done.

I bet that FNB is waiting for my account to accrue other charges so they can milk more money from me. I was happy for years using FNB but this treatment will cause me to never use FNB again in my life.

I am so disappointed by the bank that I always recommend and sang praises for.

PLEASE CLOSE MY ACCOUNT.