Account Closed Without Notification

I have been an FNB account holder for well over 15 years. In an attempt to fully settle my account in arrear I was informed that the account has been closed and this will indefinitely affect my credit score. Upon review of my Credit Report, no reflection is highlighted of this supposedly closed account, neither was communication made by FNB to me that they will be closing an account.

When I asked the call centre agent how and who I can to talk to resolve this matter, settle my account in full and move on with my life, she tells me that she is not sure how she can be of further assistance.

FNB, when clients want to settle their accounts, this is the service we obtain. What happened to the "How Can We Help You" slogan that the bank lives by.

I want my account settled asap so that i can apply for a bond. Where is the customer service?