1 reviews | Active since Mar 2014
ACCOUNT CLOSED WITHOUT NOTIFICATION
I OPENED A FNB GOLD CHEQUE ACCOUNT , RECEIVED THE CARD THEN WENT TO MY NEAREST BRANCH TO SUBMIT DEBIT ORDER FORMS , CALLED INTO THE CALL CENTER A FEW DAYS LATER TO FIND OUT IF MY SALARY WILL BE SWITCHED THE LADY SAID THERE WAS A PROBLEM WITH MY FORMS AND SHE WILL CALL ME BACK AND LET ME KNOW WHATS HAPPENING , TILL THIS DAY IM WAITING FOR THAT CALL ! I THEN WENT TO SOUTH-GATE BRANCH LAST MONTH TO GET CONFIRMATION OF ACCOUNT , I HANDED IT OVER TO THE PAYROLL SO THAT MY SALARY CAN GO INTO THE ACCOUNT , WITHOUT ANY CALL OR SMS - NO NOTIFICATION MY ACCOUNT HAS BEEN CLOSED , MY SALARY GOES INTO THAT ACCOUNT TOMORROW !!!! THE ACCOUNT HAS BEEN CLOSED , I HAVEN'T BEEN NOTIFIED , PAYROLL SAYS IF THEY REVERSE IT I WILL GET PAID AFTER TWO WEEKS INTO A DIFFERENT ACCOUNT - I CANNOT WAIT TWO WEEKS , I JUST CANT I HAVE BILLS TO PAY , MY SON NEEDS TO EAT ---- OPEN THE ACCOUNT TODAY !!!
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654066.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654066.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
