1 reviews | Active since Mar 2015
Account Closed
On January 07 2015 I left my employment, the last money received and paid into my FNB Cheque account was at the end of December 2014. Since I was no longer employed I did not receive money into my account. I am expecting my provident fund to be paid into my cheque account at any time. Today 10/03/2015 l logged online to see the status of my account and realised my cheque account did not appear on my online profile. I called the only available number and was informed that the account was not used for 2 months and closed. Many provident funds take between 4 to 6 weeks to pay out surely 2 month no action is to short. The other concern is how my account can be closed without any notification what so ever. FNB credit card phone me on regular base for my instalment that is due. In fact the last call I was warned the credit account will be handed over. I made an arrangement to pay by this week. However with my account being closed without the decency of a call or notification I will not be receiving any funds paid by the provident fund. More concerning is the payment will be rejected leaving me with having to submit the claim again. Yet i'm being handed over on my credit card and gain int
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 643015.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 643015.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
