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MW
Margo W

1 reviews | Active since Sept 2012

30 Apr 2024, 07:24

***** - Account cleaned out!!!!

I am considered to be a "Private Client" with FNB. On 3 April 2024 my entire salary was de*****ed out of my account. To this day - 30 April 2024 I have hardly managed to speak to an actual person. I received a feedback mail from them stating that "out of goodwill, they might consider refunding my account" to which nothing has happened. I have emailed my Private Banker in excess of 3 times now asking to follow up or to provide me with feedback. Nonetheless, I have been ghosted. THEN, someone tried to de***** me AGAIN this weekend. This time the bank picked it up. Where were they when my salary was swiped out of my account. They speak about me sharing an OTP or whatever in March, BUT I am unable to make any transactions without either a pin or accepting the transaction on my APP. HOW did this happen and WHERE are they now??? I want my money back!!!!

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MW
Margo W's update02 May 2024, 09:49
Reviewer Update
Because Hello Peter is the ONLY platform that actually gets FNB's attention - here is my new gripe: I have been promised for reimbur*****t of my de*****ed funds which clearly states image.png 16.54 KBThis was done on Wednesday morning - I am still waiting. I have been charged R450 for Private Clients when I was TOLD it is a free trial and most certainly NOT service I would pay for so please refund this and take me OFF Private Clients as I have had very little to NO help in my banking issues. I cancelled my Cheque Card on Sunday due to even more *****ulent activity happening on my account and the consultant at ***** "ordered me a new card" and asked where it should be delivered. Durbanville - yes, now, I call FNB and NO CARD HAS BEEN ORDERED. ALL my accounts have now bounced with monthly fees due to this. I AM NONETHELESS FUMING. Please I want a Premier Account / Order a new card / Get my refund for my ***** and also please reverse the Private Client fee.