Account changes

To whom it may concern:

I am frustrate beyond word with FNB. Ref *** where I stated that my credit card was not closed. ref *** where I stated the second credit card had to closed because i downgraded myself to FNB GOLD FUSION. fnb consultants phone me in regards to those complaints and finally after 2 and a half weeks they where closed. Thought my account is now the way I wanted it.

Friday I received a sms that my card will be delivered (what card?) So I checked what is going and to my utter shock I saw that my FNB GOLD FUSION has been changed to FNB PRIVATE FUSION (WHY?)

I need to know who did that without my knowledge as they had no right to do so. Furthermore this has an effect to my ebuck account and my bank charges these account needs to be backlogged and fix and charges if any needs to be paid back. If I have to take this further then so be it. Which we all know will be an ombudsman.

Please assist in this matter as soon as possible.

My account Needs to go back to FNB GOLD FUSION ASAP. ebucks need to be fix as well.

Thank you Surina Schaap